You have questions,
we have answers

Get the support you need, right at your fingertips

What does the "Off Quote" message mean?

"Off quotes" means that the market quotation in the MT4 trading platform has been closed. This may be due to network connectivity issues, server maintenance, or other technical issues. Normally, you can access market data again when the quote service reconnects.

In case of any trading issues, you can use your registered email address to send the following information to info@ultimamarkets.com:

1. Account Number
2. Affected order number (Position ID)
3. Time
4. Screenshots
5. Detailed description

The relevant department will generally respond to you within 1-3 working days.

Join the ultimate trading ecosystem

See all Markets Quick Start

Market

Platform

Account

Resources

About

Ultima Markets is a member of The Financial Commission, an international independent body responsible for resolving disputes in the Forex and CFD markets.

All clients of Ultima Markets are protected under insurance coverage provided by Willis Towers Watson (WTW), a global insurance brokerage established in 1828, with claims eligibility up to US$1,000,000 per account.

Ultima Markets is the first United CFD broker to be part of the United Nations Global Compact.

TRADE WITH US

RISK DISCLOSURE

Risk Warning:
Trading leveraged financial products, including Contracts for Difference (CFDs), carries a high level of risk and may result in losses exceeding your initial investment. These products are not suitable for all investors and should only be traded with funds you can afford to lose. You do not own or have any rights to the underlying assets of these derivatives (e.g., entitlement to dividends). Please ensure you fully understand the associated risks. Before trading, consider your level of experience, investment objectives, and seek independent financial advice if necessary. Refer to our legal documents and disclosures before making any trading decisions.

General Advice Warning:
The information provided on this website is general in nature and does not take into account your personal objectives, financial situation, or needs. Before acting on any advice, you should assess its appropriateness in light of your individual circumstances and consult our legal documentation.

Regional Restrictions:
The information and services on this website are not intended for residents of certain jurisdictions, including but not limited to the United States, United Kingdom, Singapore, and any jurisdictions subject to international sanctions. For further information, please contact our customer support team.

Regulatory Information:

Ultima Markets is a trading name shared amongst multiple entities operating in various jurisdictions. These following entities are authorised to operate under the Ultima Markets brand and trademarks.

Ultima Markets UK Limited, reference number 470325, is authorised and regulated by the Financial Conduct Authority (FCA). Registered address: 1 Blossom Yard, Fourth Floor, London, E1 6RS, UNITED KINGDOM.
Ultima Markets Ltd is authorised and regulated by the Financial Services Commission (FSC) of Mauritius as a Full-Service Investment Dealer (excluding Underwriting), under licence number GB 23201593.

Registered address: 2nd Floor, The Catalyst, 40 Silicon Avenue, Ebene Cybercity, 72201, Mauritius.
Ultima Markets EU OÜ, incorporated in Estonia with registry code 17134727. Registered address: Harju maakond, Tallinn, Kristiine linnaosa, Seebi tn 1-1501, 11316. This entity does not offer regulated financial products or provide trading services.

Messenger

Continue on Messenger

Take the conversation to your Messenger account. You can return anytime.

Scan the QR code and then send the message that appears in your Messenger.

Open Messenger on this device.
Instagram

Continue on Instagram

Take the conversation to your Instagram account. You can return anytime.

Scan the QR code to open Instagram. Follow @ultima_markets to send a DM.

Open Instagram on this device.
Live Chat