"Off quotes" means that the market quotation in the MT4 trading platform has been closed. This may be due to network connectivity issues, server maintenance, or other technical issues. Normally, you can access market data again when the quote service reconnects.
In case of any trading issues, you can use your registered email address to send the following information to info@ultimamarkets.com:
1. Account Number
2. Affected order number (Position ID)
3. Time
4. Screenshots
5. Detailed description
The relevant department will generally respond to you within 1-3 working days.

