When you have a bonus credit, you are unable to perform an internal transfer through the client portal. However, you can submit your internal transfer request via our customer support email: info@ultimamarkets.com. Please provide the account details, the amount to be transferred, and ensure that there are no open positions. Our team will process your request as soon as possible, typically within one business day.
If you prefer to handle internal transfers through the client portal yourself, we recommend that you contact our customer support email: info@ultimamarkets.com to remove the bonus and ensure that you are opt-out any deposit bonus programs. This will ensure you no longer receive any bonuses and allow you to freely transfer funds between your accounts without waiting.