A “No connection” message means that MT4/MT5 has lost its connection to the trading server.
Your open positions and pending orders remain active and are stored on the trading server, not on your device. However, while the platform is disconnected, you may be unable to place, modify, or close trades until the connection is restored.
What does Connection Status Mean？
The indicator sits in the bottom-right corner of the platform.
What you see: Green or blue bars with a data rate
What does it mean: connected and receiving prices
What you see: No connection
What does it mean: The platform cannot reach the trading server
What you see: Invalid account
What does it mean: The account number, password or server does not match
What you see | What does it means |
|---|---|
Green or blue bars with a data rate | Connected and receiving prices |
No connection | The platform cannot reach the trading server |
Invalid account | The account number, password or server does not match |
Stop Loss and Take Profit levels that have already been placed are stored on the trading server and can continue to be processed while your platform is disconnected.
Steps to Fix the Connection
Work through these in order. Most cases are resolved by the first three.
- Check your internet connection. Open a website in a browser. If nothing loads, the problem is your connection.
- Click the connection status indicator. Selecting it prompts the platform to reconnect.
- Re-select the server. Select File → Login to Trade Account, confirm the account number and server, and log in again.
- Switch networks. Change from Wi-Fi to mobile data or the reverse. Corporate, school, hotel and public networks often block the ports the platform uses.
- Restart the platform. Close it completely and reopen.
- Restart your device.
- Check your firewall and antivirus. Add MT4/MT5 to the allowed applications list. Security software commonly blocks the connection after an update.
- Turn off any VPN or proxy and try again.
- Reinstall the platform from our Official Website https://www.ultimamarkets.trade. Reinstalling does not affect your account, balance or open positions.
Expected Outcome
The connection indicator shows an active data rate, prices update in Market Watch, and you can place and close orders again.
Troubleshooting
- "Invalid account" rather than "No connection": This is a login problem. The account number, password or server does not match. See "How to Find or Add Your Trading Server in MT4/MT5".
- The connection drops repeatedly: Usually an unstable network. Try a wired connection before assuming a platform fault.
- It works on your phone but not your computer: A firewall or security program on the computer is the likely cause.
- You have an urgent open position: Contact us through live chat immediately and say you have a position you cannot close.
