Ultima Markets operates using a Straight Through Processing (STP) trading model and cannot guarantee that all orders will be executed at the specified prices, especially during volatile market conditions with significant price fluctuations.
Due to the complexity of the foreign exchange market, there may be substantial deviations between the actual executed price and the price you set. In some cases, it is even possible for liquidity providers to reject orders, which is considered a normal occurrence.
The execution of trades reflects real market conditions, and Ultima Markets ensures that your orders are executed in a fair market pricing environment.
If you would like to raise a dispute or lodge a complaint, please contact us by email at info@ultimamarkets.com
To help us review and resolve your concern as efficiently as possible, please include the following details in your email:
Trading Account Number
Affected Position ID (Order Number)
Time
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Detailed Description
The relevant department will usually reply within 1–3 business days.
