If you do not receive an Ultima Markets SMS verification code or email, the message may be delayed because of network issues, incorrect contact details, email filtering, or temporary system errors. Follow the relevant troubleshooting steps below to identify and resolve the issue.
If I don't receive the SMS verification code
The SMS verification code usually arrives within one minute after selecting Send OTP via SMS.
If you do not receive the SMS verification code:
- Wait a few minutes and check your phone again.
- Make sure the mobile number registered with your Ultima Markets account is correct.
- Check that your phone has a stable mobile network connection and can receive SMS messages.
- Select Send OTP via SMS again to request a new verification code.
- If the SMS still does not arrive, try again later. SMS delivery may occasionally be delayed due to system traffic or unexpected errors.
If I don't receive an email from Ultima Markets
If you cannot find an email from Ultima Markets, follow these steps:
- Search your mailbox using the keyword "Ultima Markets".
- Check your Inbox, Junk, Spam, and Promotions folders.
- Check whether your email provider has blocked the following email addresses:
- If the email addresses are not blocked, add them to your safe sender or allow list.
- Add email.ultimamarkets.com to your email provider's domain whitelist.
- Make sure you have not unsubscribed from Ultima Markets' official email service.
Need More Help?
If you have followed the steps above but still cannot receive the required SMS verification code or email, contact Customer Support using your registered email address.
When contacting Customer Support, provide a clear description of the issue and, where applicable, a screenshot showing the issue or error message.
