You can track your account verification and approval status through the Client Portal or Ultima Markets App. Both platforms allow you to review your verification progress, check whether your account has been approved, and identify if any additional documents or actions are required.
Via Client Portal
- Log in to the Client Portal using your registered email address and password.
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Navigate to Profile to access your account information and verification details.
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Locate your account verification status, which indicates the current progress of your verification and approval.
- Review the displayed status to determine whether your verification has been completed or if further action is required.
Via Ultima Markets App
- Open the Ultima Markets App and log in using your registered account details.
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Tap Profile in the bottom-right corner.
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Locate the verification status displayed below your User ID, then tap it to access your verification information.
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Select the relevant verification level to view the status of your submitted documents and check whether any additional action is required.
What Should I Do If My Verification Is Not Completed?
If your account verification has not yet been approved, please review the current status and follow the applicable instructions.
- Pending / Under Review: Your submitted information or documents are awaiting verification. Please allow time for the review to be completed.
- Rejected: Review the rejection reason provided and ensure that your documents meet the applicable verification requirements before resubmitting them.
- Additional Verification Required: Complete the requested verification level or submit the additional documents indicated in your account.
Important Information
- Account approval depends on the successful completion of the required verification process.
- Processing times may vary depending on the completeness and validity of the submitted documents.
- Ensure that your personal information matches the details shown on your verification documents.
- If additional documents are requested, please submit them according to the applicable verification requirements to avoid unnecessary delays.
