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If your deposit fails or the funds are not reflected in your trading account within the expected processing time, check the possible causes below. If the issue persists, contact Customer Support from your registered email and provide your trading account and transaction details.

Deposit Processing Time

Deposit processing times depend on the payment method:

• International Bank Transfer: Within 2–5 business days
• Local Bank Transfer: Within 1 hour
• Cryptocurrency: Within 1 hour

If your deposit has not been reflected within the applicable timeframe, check the possible causes below.

What Can Cause a Deposit to Fail?

A deposit may be unsuccessful for the following reasons:

1. Incorrect credit card information
   The card number, expiration date, or security code may be incorrect or invalid.
2. Insufficient credit limit
   Your credit card may not have sufficient available credit. Please check with your card-issuing bank or use another available deposit method.
3. Transaction declined by the issuing bank
   The issuing bank may decline the transaction with a message such as "Do Not Honor." Please contact your issuing bank to confirm the reason for the decline or try another deposit method.
4. 3D Secure verification is not activated
   Your credit card may require 3D Secure verification. Please contact your issuing bank to activate this feature before trying again.
5. Operation timed out
   The deposit request may have exceeded the permitted processing time. Please submit the deposit request again.
6. Deposit amount does not match
   The amount deducted from your payment method may differ from the amount entered in the deposit application.

What Should I Do If My Deposit Fails?

If your deposit fails or is not reflected in your trading account after the applicable processing time, contact us from your registered email address at info@ultimamarkets.com .

Please provide the following information:

1. MT4/MT5 trading account number
2. Deposit proof or transfer receipt, such as a bank statement showing the transaction or payment confirmation
3. Deposit Order Number (for example, UMSVGXXXXXXXXXXXXXXXXXXXXX)
4. TXID / Transaction Hash for cryptocurrency deposits
5. Screenshot of the error message, if the deposit failed due to an error
6. Details of the deposit transaction
7. If the amount deducted differs from the deposit order amount, provide proof of the actual amount deducted

Providing complete information and supporting documents helps with verification and processing.

If Your Bank or Card Has Already Charged You

If the funds have been successfully deducted from your bank account or card but have not been credited to your trading account within 1 hour, the delay may be related to the bank or payment system.

Please contact us from your registered email address at info@ultimamarkets.com and provide:

1. Deposit Proof / Transfer Receipt, such as a bank statement reflecting the transaction or payment confirmation
2. Deposit Order Number (for example, UMSVGXXXXXXXXXXXXXXXXXXXXX)
3. TXID / Transaction Hash for cryptocurrency deposits

Providing these details helps us verify the transaction more efficiently.

What Are the Minimum and Maximum Deposit Amounts?

• The minimum deposit amount is 50 units of your account currency for all payment methods.
• Credit/Debit Card: Maximum of EUR 25,000 or USD 1,900
• Cryptocurrency: Maximum of 5,000,000 USDT
• International Bank Transfer: No maximum deposit amount

Deposit limits may change due to bank or payment-channel adjustments. The limit displayed when you make the deposit is the applicable limit.