If the actual deposit amount is less than or more than the amount displayed on the deposit page, system cannot automatically match the funds (missing transaction) and the funds cannot be automatically credited to your account. In this case, manual verification will be required to resolve the issue.
For local bank transfers in certain regions, you can try contacting customer support to apply for a supplemental deposit to re-match the funds. However, for other channels, such as international wire transfers or cryptocurrency deposits, we may credit the funds based on the amount we have received.
If the deposit method you selected supports refunds to the original source, we also offer full refund services. Please note that any fees associated with the refund will be borne by you. You can click on the "Live Chat" option at the bottom right of the official website to contact customer support or send an email to info@ultimamarkets.com for more details.
