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What should I do if the deposit fails?

If you have not received the funds or are unable to deposit an hour after a successful deposit, please click on the "Chat" button at the bottom right of the official website to contact customer support, or email info@ultimamarkets.com. Please provide the following transaction details for inquiry:

1. MT4 trading account number
2. Deduction notification (including payee/payer details, amount, and deduction time) / Screenshot of the error message if the deposit failed
3. Detailed information of the deposit transaction.

Please note: If you are using a international bank transfer for deposits, the typical processing time is 2-5 business days.

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LEGAL

Legal Documents

CONTACT US

info@ultimamarkets.com

Ultima Markets is a member of The Financial Commission, an international independent body responsible for resolving disputes in the Forex and CFD markets.

All clients of Ultima Markets are protected under insurance coverage provided by Willis Towers Watson (WTW), a global insurance brokerage established in 1828, with claims eligibility up to US$1,000,000 per account.

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RISK DISCLOSURE

Risk Warning: Trading Forex and CFDs carries the risk of losing substantially more than your initial investment and should only be traded with money you can afford to lose. You do not own or have any rights to the assets that underlying the derivatives (such as the right to receive dividend payments). Ensure you fully understand the risks involved. Trading leveraged products may not be suitable for all investors. Before trading, please take into consideration your level of experience, investment objectives and seek independent financial advice if necessary. Please consider our legal documents and ensure that you fully understand the risks before you make any trading decisions.

General Advice Warning: The information on this website is a general nature only and any advice has been prepared without taking account of your objectives, financial situation or needs. Accordingly, before acting on the advice, you should consider the appropriateness of any advice having regard to your objectives, financial situation and needs, and after considering the legal documents.

Regional Restrictions:This information or devices on this website is not directed or offered to residents of certain jurisdictions such as the United States, North Korea etc. For more information, please contact our customer support team.

Ultima Markets (Pty) Ltd, with registration number K2021950694, is licensed and authorised by the Financial Sector Conduct Authority (FSCA) under FSP number 52497. Registered address: 183 Albion Springs, Rondebosch, Cape Town, Western Cape, 7700, South Africa.

Ultima Markets, a trading name of Ultima Markets Ltd, is authorized and regulated by the Financial Services Commission "FSC" of Mauritius as an Investment Dealer (Full-Service Dealer, excluding Underwriting) (license No. GB 23201593). The registered office address: 2nd Floor, The Catalyst, 40 Silicon Avenue, Ebene Cybercity, 72201, Mauritius.

Huaprime EU Ltd, registered number HE423188, and with a business address at Georgiou Griva Digeni 122A, Kallinicos Court, Shop 1—Upper level, Neapolis, 3101 Limassol, Cyprus, is regulated by the Cyprus Securities and Exchange Commission, which has CIF license number 426/23.

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