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You can change your login password in the Ultima Markets App or the Client Portal. Changing it in the App also changes the password you use for the Client Portal.

Change your password in the Ultima Markets App

You will need access to your mobile number to receive an SMS verification code.

1. Open the App and tap Profile, then Security.

   

2. Select Change Login Password.

   

3. Enter your mobile number, new password, and confirm new password.

   

4. Tap Send OTP via SMS and enter the code sent to your mobile number.
5. Tap Confirm.

Change your password in the Client Portal

You need your current password and access to your registered email address.

1. Log in to the Client Portal.

2. Select Profile, then Security Management.

3. In the Password section, select Modify, then Confirm when prompted.

4. Select Send Code. Enter the code sent to your registered email address and select Confirm.
5. Enter your current password, new password, and confirm new password, then select Confirm.

Reset your password if you have forgotten it

1. Go to the Client Portal login page.

2. Select Forgot Password.

3. Enter your registered email address and select Submit.
4. Look for an email titled “Reset Your Client Portal Password” and select Password Reset Link.
5. Enter your new password and confirm new password, then select Submit.
6. Return to the Client Portal login page and log in with your new password.

Password Requirements

Your Client Portal password must:

• Be between 8–16 characters long.
• Include uppercase and lowercase letters (A–Z and a–z).
• Include numbers (0–9).
• Include special characters such as ! @ # $ % ^ &.

Important

To ensure the security of your account and funds, withdrawals are not supported for T+1 day after changing your Client Portal password.