The Security Authenticator adds an extra layer of security to your Ultima Markets account. Once enabled, a verification code will be required when you log in or perform certain account activities. You can set up the Security Authenticator through the Client Portal or the Ultima Markets App.
On Client Portal:
1. Please log in to the Client Portal.
2. Select Security Management under Profile from the top menu.
3. Select Enable under Security Authenticator App
4. Click Send Code.
5. Enter the verification code sent to your registered email, then click Confirm.
6. Download Microsoft Authenticator or Google Authenticator from your mobile app store. After downloading, open the app and select the + icon in the upper right corner.
7.Use the authenticator app to scan the QR code displayed on the Client Portal, then enter the verification code generated by the authenticator app.
8. Read and check the disclaimer, then click Confirm.
On Ultima Markets App
- Go to Profile and select Security.
- Tap Two-Factor Authentication (2FA).
-
Tap Enable and follow the on-screen instructions. Download Google Authenticator or any authenticator app of your choice from your mobile app store.
-
Add the account to your authenticator app by scanning the QR code or entering the setup key.
- Once added, a 6-digit code will appear in your authenticator app. Return to the Ultima Markets App.
6. Enter your login password.
7. Enter the 6-digit code generated by your authenticator app, then submit.
Important: 2FA Login Restrictions
Once 2FA is enabled, multi-point sign-in on a single device is restricted. Only single sign-in across dual devices is allowed.
- Allowed: Logging in on the same browser with different tabs (e.g., multiple tabs in the same web browser). This counts as a single-point login, and you can maintain your login across different tabs.
- Prohibited: Logging in simultaneously on different browsers on the same device. This is considered a multi-point login, and you will be automatically logged out from the previous session.
Troubleshooting
- Did not receive the email verification code? Check your Spam or Junk folder for the verification email.
- QR code not scanning? Manually enter the setup key provided on screen into your authenticator app instead.
Need More Help?
If you encounter any issues while enabling the Security Authenticator (2FA), contact Customer Support and provide a screenshot of the error message or a screen recording so we can assist you further.
