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You can log in to the Client Portal using your registered email address and password. If you enter an incorrect password, forget your password, or want to change your existing password, you can reset or modify your password through the Client Portal.

Before logging in or changing your password, make sure you have access to:

• The email address registered to your Ultima Markets account.
• Your Client Portal password, if you are logging in or changing your existing password.
• The registered email address to receive verification or password reset emails.

Log in to the Client Portal

1. Go to the Client Portal.

2. Enter your Registered Email.
3. Enter your Password.
4. Click Log In.

Reset your password if you forgot it or received "Your password is incorrect"

If you enter an incorrect email address or password when logging in, you may receive the "Your password is incorrect" error message.

If you have forgotten your password, follow these steps:

1. Go to the Client Portal.

   

2. Click Forgot Password at the bottom of the login page.

   

3. Enter the email address linked to your account and click Submit.
4. Check your registered email for an email titled "Reset Your Client Portal Password".
5. Open the email and click Password Reset Link.
6. Enter your New Password and Confirm New Password.
7. Click Submit.
8. Return to the Client Portal login page and log in using your registered email address and new password.

Change your existing Client Portal password

If you know your current password and want to change it, follow these steps:

1. Log in to the Client Portal.

2. From the top menu, click Profile and select Security Management.

   

3. Under the Password section, click Modify, then click Confirm in the prompt box.

   

   

4. Click Send Code and enter the verification code sent to your registered email address, then click Confirm.

   

   

5. Enter your Current Password, New Password, and Confirm New Password.

6. Click Confirm.

   

After successfully logging in, resetting, or changing your password, you can access the Client Portal using your registered email address and current password.

Troubleshooting

• If you receive "Your password is incorrect", check that you have entered the correct registered email address and password.
• If you forgot your password, use Forgot Password to reset it.
• If you do not receive the password reset email, check your spam or junk folder.
• If you do not receive the verification code when changing your password, check your registered email inbox and spam or junk folder.
• Your password must meet the required password format.

Password Requirements

Your Client Portal password must:

• Be between 8–16 characters long.
• Include uppercase and lowercase letters (A–Z and a–z).
• Include numbers (0–9).
• Include special characters such as ! @ # $ % ^ &.

Important

To ensure the security of your account and funds, withdrawals are not supported for T+1 day after changing your Client Portal password.