Ultima Markets’ Negative Balance Protection can reset an eligible negative trading account balance to zero. Close all open positions in the account so the balance can be cleared automatically. If the balance remains negative, you can request assistance.
How can I have the negative balance cleared?
- Close all open positions in the affected trading account.
- Check whether the negative balance has been cleared.
- If the balance remains negative, email info@ultimamarkets.com from your registered email address and include your trading account number.
A requested balance reset takes approximately one business day.
What happens to my credit bonus?
If your trading account has a credit bonus, the bonus will be removed after a successful negative balance reset, in accordance with the applicable Deposit Bonus Promotion Terms and Conditions.
