You have questions,
we have answers

To activate International Bank Transfer (Wire Transfer) for withdrawals, you must first complete Identity Verification (POI) and Advance KYC in the Client Portal. Once verification is completed, you can add your international bank account and submit a withdrawal.

Before activating Wire Transfer, make sure you have:

• Completed Proof of Identity (POI) verification.
• The required financial information.
• A bank statement.
• Proof of identity.
• Proof of address.

The required documents must be dated within the past 6 months.

Advance KYC verification is typically completed within 1 business day.

Steps to Activate Wire Transfer

1. Log in to the Client Portal.

2. Go to Funds and select Withdraw.

3. Select your Account number.
4. Enter the withdrawal Amount and click Continue.
5. Under Withdrawal Method, select International bank transfer.
6. Select Complete Advance KYC.
7. Provide the required financial information and upload the requested verification documents.
8. Submit your information for verification.

Once your Advance KYC verification is completed, the Wire Transfer withdrawal option will be available.

How to Withdraw via Wire Transfer

After your Advance KYC has been approved:

1. Log in to the Client Portal and go to Funds.
2. Select Withdraw.
3. Choose the relevant Account number.
4. Enter the withdrawal Amount and click Continue.
5. Under Withdrawal Method, select International bank transfer.
6. Select Add bank account and choose International.
7. Enter your bank account details.
8. Upload a copy of your bank statement.
9. Review your bank details and click Withdraw Now.

After your Advance KYC is approved and your international bank account is added, you can submit withdrawal requests through International Bank Transfer.

Troubleshooting

• Wire Transfer is not available: Make sure your POI verification and Advance KYC have been completed.
• Advance KYC is still pending: Verification is typically completed within 1 business day.
• Document upload is rejected: Make sure the required documents are valid and dated within the past 6 months.
• Bank account cannot be added: Check that you have selected International when adding the bank account and that your bank details are entered correctly.