After a withdrawal is submitted and the amount is deducted from your account, you can check the withdrawal status in the Client Portal. The time required to receive your funds depends on the withdrawal method. If you need a withdrawal certificate or receipt, you can request one by contacting Customer Support with your withdrawal details.
How long does it take to receive my withdrawal?
| Withdrawal Method | Processing Time |
| International Bank Wire Transfer | 2-5 business days |
| Credit/Debit Card | 2-5 business days. |
| Cryptocurrencies | 0-2 business days |
| Local Bank Transfer | 2-5 business days |
For card withdrawals, the time required to receive the funds may also depend on the processing speed or procedures of the relevant card issuer or merchant. These factors may be outside the platform's control.
For bank withdrawals, the actual time for funds to be credited may vary depending on the receiving bank's processing time.
Please note: The processing time refers to the expected processing period and does not necessarily represent the exact time when funds will appear in your bank or card account.
How do I check my withdrawal status?
You can check the status of your withdrawal through the Client Portal.
- Log in to the Client Portal.
- Select Funds.
- Select Transaction History.
- Open the Withdrawals section.
- Check the status of your withdrawal.
The withdrawal status and transaction details will be displayed in the Withdrawals section.
How can I obtain my withdrawal certificate?
If you need a withdrawal certificate or receipt, contact Customer Support using your registered email address.
Include the following information in your request:
- MT4/MT5 trading account number and registered email address.
- Withdrawal transaction details, such as the withdrawal date, time, and amount.
The withdrawal certificate or receipt request normally takes approximately 1–2 business days to process.
Need More Help?
If your withdrawal has exceeded the expected processing time or you need assistance with your withdrawal certificate, contact Customer Support and provide the relevant withdrawal transaction details so the request can be reviewed.
