Withdrawals may be unavailable for several reasons, including a security cool-off period after recent account changes, incomplete verification, insufficient available margin, withdrawal requirements, or account-specific restrictions.
Recent Changes to Account Security Details
To protect your funds, withdrawals may be temporarily restricted after certain security details are changed.
- Registered phone number change: withdrawals are disabled for 48 hours.
- Re-binding your Security Authenticator App (2FA): withdrawals are not supported for T+2 days.
If a withdrawal is restricted during the applicable security period, please wait until the restriction has ended before submitting the request again.
Proof of Address (POA) Is Not Verified
A withdrawal may be restricted if your Proof of Address (POA) has not been verified.
Check your verification status in the Client Portal and complete the required verification if applicable.
Two-Factor Authentication (2FA) Is Not Activated
Two-Factor Authentication (2FA) is required before you can submit a withdrawal request.
If 2FA has not been activated, bind your Security Authenticator App through the Client Portal and submit the withdrawal request again.
Open Positions
Open positions may affect your available margin and whether a withdrawal can be submitted.
Check your trading account for open positions and ensure that sufficient available margin remains before submitting the withdrawal request.
Withdrawal Method Is Not Available
The withdrawal methods available to you may depend on your previous deposit method and the payment methods supported for your account.
If your preferred withdrawal method is unavailable, check the available methods shown when you submit a withdrawal request through the Client Portal.
Minimum Withdrawal Amount Has Not Been Met
The minimum withdrawal amount is generally 30 in your account currency, or 4,500 JPY for Japan accounts.
If your available balance is below the applicable minimum, a full-balance withdrawal may still be allowed.
Promotion Requirements Have Not Been Met
If your account is subject to a promotion, certain promotional requirements may need to be met before you can withdraw funds.
Please check the specific promotion's Terms & Conditions for the applicable withdrawal requirements.
PAMM Investor Account
If you hold a PAMM Investor account, approval from the PAMM Master is required before a withdrawal can be processed.
Please ensure the required approval has been obtained before submitting the withdrawal request.
Need More Help?
If you have checked the above conditions and still cannot submit your withdrawal request, please contact Customer Support.
When contacting Customer Support, provide:
- Your trading account number
- The withdrawal amount and method you are trying to use
- A screenshot of any error message or restriction notice
