A withdrawal may be rejected or failed if the bank account details provided do not match the required information or if the withdrawal is made to a bank account that does not belong to you. Check the rejection reason provided by email and resubmit the withdrawal request with the correct information or required documents.
Common Rejection Reasons
1. Bank Beneficiary Name Mismatch
The beneficiary name on the bank account does not match the name registered on your trading account.
Withdrawals can only be made to your own bank account.
What to do:
Resubmit your withdrawal request using a bank account with a beneficiary name that matches your registered name.
2. IBAN Mismatch
The IBAN provided in the withdrawal request does not match the required bank account details.
What to do:
Check your IBAN and other bank account details carefully, then resubmit the withdrawal request with the correct information.
3. Missing ID Document for a Joint Bank Account
For a joint bank account, the required identification document for the other account holder has not been received.
What to do:
Resubmit the withdrawal request and provide the required front and back copies of the other account holder's ID document.
4. Invalid Account Name
The bank account name provided in the withdrawal request is invalid or does not match the required bank account information.
What to do:
Check your bank account details and correct any incorrect information before resubmitting the withdrawal request.
5. Third-Party Bank Account
Withdrawals cannot be made to another person's bank account. The bank account used for the withdrawal must belong to you.
What to do:
Resubmit the withdrawal request using your own personal bank account.
Need More Help?
If the rejection reason in the email you received does not match any of the Common Rejection Reasons above, please contact Customer Support and provide the relevant withdrawal details for further assistance.
