If you want to close your trading account, you can submit an account closure request using your registered email address. Trading accounts cannot be closed partially through a manual request. If you only want to close some of your trading accounts while keeping other accounts active, you will need to wait for the inactive account(s) to be automatically archived by the system.
How do I request account closure?
- Send an account closure request from your registered email address.
- Include the required information:
- User ID
- Account Number — specify the trading account you want to close.
-
Remaining Funds — indicate whether you want to:
- Submit a withdrawal request for the remaining funds; or
- Proceed with account closure without withdrawing the remaining balance.
- Send the request to info@ultimamarkets.com.
- The team will review your request and respond within 1 business day.
Can I close only some of my trading accounts?
Trading accounts cannot be partially or manually closed on request.
If you have multiple trading accounts and only want to close some of them, the account(s) you no longer use will need to remain inactive until the system automatically archives them.
Trading accounts with no login, deposit, withdrawal, or trading activity for 90 days will be automatically archived.
Example:
If you have three trading accounts and only want to keep one active, the other two accounts cannot be manually closed individually. The unused accounts will need to meet the 90-day inactivity requirement before they are automatically archived.
Important Information
- An account closure request may result in the closure of the relevant trading account(s) and associated account access.
- Trading accounts that meet the 90-day inactivity requirement will be automatically archived.
- Once an account is archived or closed, account access will be permanently disabled.
- Before closing or leaving an account inactive, it is recommended that you download and save your trading history and transaction records.
What should I do before closing my account?
It is strongly recommended that you download and save your trading history and account transaction records before closing your account or during a prolonged period of inactivity.
For instructions on downloading your trading history report, see How do I download my trading history report?
Need More Help?
If you need assistance with your account closure request or have questions about your trading accounts, contact Customer Support from your registered email address and provide your User ID and relevant account number.
